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How Can We Help?
Questions about simulators, cold plunges, hoops, or an existing order? Owned and operated by SportSynch Simulators, LLC., our team is ready to assist.
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Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means total delivery is roughly 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow its progress.
Do you offer free shipping on simulators and cold plunges?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely happy with your purchase. If something is not quite right, please contact our support team to discuss your options. We recommend reaching out as soon as possible so we can help resolve any issues quickly.
Can I exchange a product for a different model?
We understand that choosing the right simulator or cold plunge can take some consideration. If you need to swap for a different model, get in touch with our team and we will walk you through the exchange process. We are happy to help you find the right fit for your setup.
How much space do I need for a golf or racing simulator?
Space requirements vary by model. Golf simulators generally need a room with sufficient ceiling height and depth for a full swing, while racing simulators require space for the cockpit and display. Check each product page for specific dimensions, or contact us and we can help you plan your setup.
What should I know before purchasing a cold plunge?
Cold plunges vary in size, temperature range, and filtration features. Consider where you plan to place it (indoor vs. outdoor), the electrical requirements, and your preferred temperature settings. Our product pages include detailed specs, and our team is available to answer any specific questions about installation and use.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to respond to every inquiry within one business day, keeping you informed every step of the way.
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Expert Guidance
From golf simulators to cold plunges, our team knows the products and can help you choose the right setup for your space.
Free Shipping
Most orders ship free within the Continental U.S., with tracking included on every shipment so you always know where your gear is.
